Cancellation & Refund Policy
At Vardhman Computers, we strive to ensure a seamless shopping experience for our customers. Please read our Cancellation & Refund Policy carefully to understand your rights and responsibilities when purchasing products from us.
Cancellation Policy
Before Shipment
- You can cancel your order anytime before it has been shipped. To cancel, please contact our customer support team via email at [support@vardhmancomputers.com] or call us at [Your Contact Number]. - Once the cancellation request is confirmed, we will initiate a refund (if payment has been made) within **3-5 business days**.
After Shipment
- If your order has already been shipped, you cannot cancel it. However, you can choose to return the product after delivery (see **Return Policy** below).
Refund Policy
Eligibility for Refund
- Refunds are applicable in the following cases: - The product received is defective, damaged, or not as described. - The product is eligible for return under our **Return Policy**. - The order was canceled before shipment.
Refund Process
- Once the returned product is received and inspected, we will process your refund within **7-10 business days**. - Refunds will be issued to the original payment method used during the purchase. - If you paid via cash on delivery (COD), the refund will be processed via bank transfer. You will need to provide your bank details for the refund.
Non-Refundable Items
- Certain products are non-refundable unless they are defective or damaged. These include: - Software licenses. - Opened or used products (unless defective). - Products marked as "non-returnable" on the product page.
Return Policy
Return Eligibility
- You may return a product within **7 days** of delivery if: - The product is defective, damaged, or not as described. - The product is in its original condition with all packaging, accessories, and invoices intact.
Return Process
- To initiate a return, contact our customer support team at [support@vardhmancomputers.com] or call us at [Your Contact Number]. - We will provide you with a **Return Authorization Number (RAN)** and instructions for returning the product. - The product must be shipped back to us within **7 days** of receiving the RAN.
Return Shipping Costs
- If the return is due to a defect, damage, or incorrect product shipped, we will bear the return shipping costs. - If the return is for any other reason, the customer is responsible for the return shipping costs.
Exchanges
- We currently do not offer direct exchanges. If you wish to exchange a product, you must return the original product and place a new order.
Contact Us
For any questions or concerns regarding cancellations, refunds, or returns, please contact us at: - **Email:** [support@vardhmancomputers.com] - **Phone:** [Your Contact Number] - **Address:** [Your Store Address]